Refund and Replacement
At Trendz By Tanya, we strive to ensure your satisfaction with every purchase. Please review our Refund and Replacement Policy to understand the terms under which replacements are granted.
# 1. Refund Policy
– Refund Policy Not Available: We do not offer refunds for any products once purchased. All sales are final. We encourage you to carefully review your order before completing the purchase.
# 2. Product Replacement Policy
– Unboxing Video Requirement: An unboxing video is mandatory to qualify for a product replacement. This video serves as evidence of the product’s condition upon arrival and helps us assess any potential damages.
– Replacement Window: Product replacement requests must be made within 3 days of receiving your order. After this period, replacement requests will not be entertained.
– Damaged Products: If your product is delivered damaged, please ensure you record an unboxing video. This video is essential for us to verify the damage and process your replacement request accordingly.
# 3. How to Request a Replacement
– Step 1: Record a clear unboxing video as you open the package.
– Step 2: Contact our customer service within 3 days of receiving the product.
– Step 3: Provide the unboxing video along with your order details.
– Step 4: Upon verification, we will initiate the replacement process.
We appreciate your cooperation in following these guidelines to ensure a smooth and efficient replacement process. If you have any questions, please feel free to contact our customer support team.